Privacy Policy

Pink Gorilla LLC is a California limited liability company operating as a full-service creative technology agency. We design and build integrated digital ecosystems for businesses worldwide, operating across three service lines: Gorilla Core, Gorilla Apps, and Gorilla Labs. We are the data controller responsible for personal information collected through pinkgorillasoftware.com.

Pink Gorilla LLC operates in affiliation with two legally independent entities: Pink Gorilla Software Pvt. Ltd., incorporated in India, and a separately incorporated Canadian operating entity. These Affiliate Entities are not co-controllers of personal data collected through pinkgorillasoftware.com. Personal data collected through this Site is controlled exclusively by Pink Gorilla LLC. Affiliate Entities may access limited operational data only where strictly necessary to deliver services contracted through Pink Gorilla LLC, under binding agreements.

3.1 Information You Provide Directly: Identity Data (name, company), Contact Data (email, phone), Inquiry Data (messages), Newsletter Data, Account Data, and Communication History.

3.2 Information Collected Automatically: Device Data, Network Data (IP address), Usage Data, Session Data, and Advertising Data.

3.3 Information from Third Parties: We may receive data from advertising platforms (Meta, Google, LinkedIn), analytics providers, or public sources.

3.4 Sensitive Personal Information: We do not intentionally collect sensitive data.

We use your personal information for: – Responding to Inquiries and Delivering Services – Email Marketing and Newsletter Communications – Transactional and Service Emails via SendGrid – Custom Email Infrastructure operations – CRM and Lead Management via Gorilla Apps CRM – Analytics and Site Improvement via Google Analytics – Advertising and Retargeting (Meta, Google, LinkedIn, TikTok) – Legal Compliance and Protection – Business Operations and Improvement

Pink Gorilla LLC processes personal information on the following legal bases depending on the nature of the processing and your location: – Consent: For marketing emails or non-essential cookies. – Contract Performance: To respond to service inquiries and deliver contracted work. – Legitimate Interests: For analytics, fraud prevention, and improving services. – Legal Obligation: To comply with tax, accounting, and regulatory requirements. – Vital Interests: In rare circumstances where necessary.

Our Site uses the Meta Pixel, Google Ads Tracking, LinkedIn Insight Tag, and TikTok Pixel to measure advertising effectiveness and retarget visitors. Pink Gorilla LLC does not sell your personal information to any of these platforms. Data shared with advertising platforms is used solely for the purposes of measuring and optimizing our own advertising campaigns.

This Site displays a cookie consent banner to all new visitors allowing you to accept all cookies, reject non-essential cookies, or customize your preferences by category. Categories include Strictly Necessary Cookies, Analytics Cookies, Marketing and Advertising Cookies, and Functional Cookies. You may withdraw or change your cookie consent at any time by accessing the cookie preference center.

Pink Gorilla LLC sends transactional emails for legitimate business purposes. Marketing emails are sent only to individuals who have explicitly opted in to receive them, and you may opt out at any time. All outbound emails are delivered through SendGrid (Twilio Inc.) or our proprietary in-house email infrastructure.

Gorilla Apps CRM is a proprietary customer relationship management platform designed, built, and operated entirely by Pink Gorilla LLC. It is not a third-party SaaS platform. All data stored in Gorilla Apps CRM resides on infrastructure controlled by Pink Gorilla LLC and is subject to Pink Gorilla LLC’s own security and access control policies.

Pink Gorilla LLC implements technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, role-based access controls, regular security audits, and multi-factor authentication. While we strive to protect your data, no method of transmission is completely secure.

Pink Gorilla LLC does not sell your personal information. We share personal information only in limited circumstances: with Service Providers and Data Processors (e.g., SendGrid, Google, Meta, LinkedIn, TikTok), with Affiliate Entities (under binding agreements), for Legal Requirements, or in the event of Business Transfers.

Pink Gorilla LLC retains personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain our business relationship with you, and to comply with legal obligations. Contact form submissions are retained for up to 3 years, and CRM data is retained for up to 5 years following the conclusion of the last active engagement.

Regardless of your location, you have the right to Access, Correction, Deletion, Withdraw Consent, and Object to Marketing. California Residents have additional rights under the CCPA/CPRA including the Right to Know, Delete, Correct, Opt Out of Sale/Sharing, and Non-Discrimination. EEA, UK, and Swiss Residents have GDPR rights including the Right to Erasure, Restrict Processing, Data Portability, and Object. Canadian (PIPEDA) and Indian (DPDPA) residents also have specific privacy rights as outlined by their respective laws.

This Site is not directed to children under the age of 13, and Pink Gorilla LLC does not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, please contact us immediately.

Pink Gorilla LLC is based in the United States. Your personal information may be transferred to, stored, and processed in the US. For transfers from the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses (SCCs), the UK IDTA, or adequacy decisions.

This Site may contain links to third-party websites not operated by Pink Gorilla LLC. This Privacy Policy applies solely to information collected through pinkgorillasoftware.com.

Pink Gorilla LLC reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the ‘Effective Date’ and provide notice through a prominent notice on the Site or email.

For all privacy-related questions, requests, complaints, or concerns, please contact Pink Gorilla LLC’s Privacy Office at: Pink Gorilla LLC — Privacy Office Attn: Legal and Privacy Department 8605 Santa Monica Blvd #301749 West Hollywood, CA 90069 United States of America Email: info@pinkgorillasoftware.com